Carahsoft’s Tiffany Goddard: Transforming CX Could Enable Public Sector to Build Trust With Customers
Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, highlighted key takeaways from a summit on customer experience and one of those is that the public sector can build and foster trust among the citizens it serves through CX transformation. “Great CX starts with an organizational understanding that building and sustaining trust […] More