MAXIMUS
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in News
Maximus Federal Recognized for Contact Center Services
BenchmarkPortal has granted an award to Maximus Federal in recognition of customer contact services at the government support firm's center in Brownsville, Texas. Maximus said Wednesday it received the "Call Center of Excellence" award, an honor given to firms ranked within the top 10 percent of surveyed contact centers.
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Maximus Federal’s Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools
Andy Beamon, vice president of digital solutions for citizen services at Maximus’ federal business, has said federal agencies seeking to transform the delivery of citizen services should understand how robotic process automation, artificial intelligence, bots and cognitive computing differ from one another. “Understanding the differences between them is important as it impacts both the citizens’ experience and government agencies navigating the procurement process,†Beamon wrote in a Nextgov article published Monday.
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in Executive Moves, News
Former General Dynamics, Maximus Exec James Gordon Named Cognosante President
James Gordon, a former executive at Maximus' federal division and General Dynamics' information technology business, has been appointed president of Falls Church, Va.-based health information technology company Cognosante.
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in News
Maximus Federal Gets CMMI Maturity Level 5 Rating; Bruce Caswell Quoted
Maximus' federal business has obtained a Maturity Level 5 appraisal for its service establishment and management processes under the CMMI Institute's Capability Maturity Model Integration program. The CMMI ML5 designation validates organizations' capacity for process modernization and is the highest rating under the appraisal program, the company said Thursday.
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Maximus’ Tom Romeo: Citizen Experience, Cybersecurity Among Key Federal IT Modernization Drivers
Tom Romeo, general manager of federal business at Maximus, has said there are four trends that would drive information technology modernization in the federal government this year and one is the focus of agencies on enhancing citizen experience. Romeo wrote in a GCN article published Thursday that making citizen experience a priority would increase the use of new digital tools such as chatbots and automated voice systems within government agencies.
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in News, Press Releases
Bruce Caswell, President and CEO of Maximus, Inducted Into 2019 Wash100 for Efforts in Public Health, Human Services and IT
Executive Mosaic is honored to introduce Bruce Caswell, president and CEO of Maximus, as an inductee into the 2019 Wash100 — Executive Mosaic’s annual selection of the most influential voices in the government contracting arena — for his efforts in public health, human services and information technology. This marks the first Wash100 award for Caswell.
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Maximus to Provide Contact Center Tech Under GSA Contract Vehicle; Bruce Caswell Quoted
Maximus has landed the first special item number under the General Services Administration‘s new contract vehicle for contact center technologies. The new IT 70 Automated Contact Center Solutions vehicle helps federal agencies access citizen engagement center technologies including artificial intelligence, chat bots, robotic process automation and voice recognition, the company said Monday. “Over the last […] More
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in Industry News, News
General Dynamics Reshapes Portfolio via CSRA Purchase, Call Center Deal; Phebe Novakovic Quoted
General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology’s federal citizen engagement centers for $400M in cash to expand its capabilities in citizen services delivery. General […] More