Interactive Intelligence Group

Latest stories

  • in News, Products & Service

    Pentagon Clears Interactive Intelligence Group’s Updated Customer Engagement Platform

    Interactive Intelligence Group has earned certification from the Joint Interoperability Test Command for a new version of the company’s open standards-based software suite for customer service management. Version 2016 R2 of the Customer Interaction Center is now included on the Defense Department‘s approved product list, Interactive Intelligence Group said Thursday. The list contains the names of vendors that have […] More

  • in Government Cloud, News

    Donald Brown: Interactive Intelligence Cloud Offerings Meet Data Center Compliance Requirements

    Interactive Intelligence Group‘s customer engagement platforms have passed compliance programs that work to validate internal controls for security, availability and confidentiality of data center cloud operations. The company said Thursday its PureCloud offering attained a statement on Standards for Attestation Engagements and International Standard on Assurance Engagements SOC2 Type II from the auditing standards board of the American Institute of Certified Public Accountants. PureCloud is […] More

  • in News, Products & Service

    Interactive Intelligence Group Comms Software Receives JITC Certification

    Interactive Intelligence Group has obtained a certification from the Joint Interoperability Test Command for the companys Internet protocol-based communications software offering. BROOKMAN LLC assisted Interactive Intelligence in the certification process for the fourth version of its Customer Interaction Center suite’s sixth update, Interactive Intelligence said Thursday. “CIC’s JITC certification helps government agencies speed sales cycles […] More