NuAxis’ Raza Latif on How Federal Government Should Approach Customer Experience
Raza Latif, CEO of NuAxis Innovations, said the federal government has the opportunity to deliver citizen services that could have a lifechanging impact on individuals and should approach customer experience by understanding how the citizenry is consuming services. He said he considers CX as an “existential need.” “CX is not just a concept … There’s […] More