Maximus Federal’s Andy Beamon: AI-Powered Virtual Assistants Could Help Government Improve Citizen Engagement
Andy Beamon, vice president of strategic innovation for citizen services at Maximus' federal business arm, said intelligent virtual assistants have the potential to personalize, accelerate and streamline customer deliveries. Artificial intelligence-powered IVAs allow government agencies to accommodate inquiries and various requests of citizens 24/7 without the need for a complete staff, according to Beamon.