Carahsoft’s Tiffany Goddard: Utilizing Data Could Enable Agencies to Improve Customer Experience
Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, said government agencies seeking to improve CX should monitor customers’ feedback on social media and come up with actionable plans by generating insights from collected data. “Previously thought to be uncorrelated to constructive feedback, agencies are finding that customers use social media as […] More